so thanks for your honest review ! so Thanks I’ll to test it

I approved your commend or review because all user much to know everything, Right ?

HERE IS THE PROBLEM. I tried Pro Stores and compared it with other services. For my needs, there was a better choice and boy am I glad I chose them: Channel Advisor. They are MUCH friendlier and a better educated when it comes knowing their own product (I HIGHLY RECOMMEND YOU CHECK THEM OUT BEFORE CHOOSING PRO STORES). Anyways, I determined this quite quickly and logged back into Pro Stores to close the account… Guess what, there is no option to do this. You have to call an 800 number that is NOT easily found and explain to them WHY it is you wish to no longer use their services. My mistake is I got side-tracked and forget to make the call. The next month I was billed. I called the 800 number and expressed that I wish to have the account closed as I wasn’t using it. They did, but would not refund my money.

SO, HERE ARE MY THOUGHTS: The product is inferior to what I am using (for my needs that is). Customer Service agents refer to the “Customer User Agreement” and are NOT allowed to deviate from it. Hence, poor customer service as this was written by an attorney to protect them. It is NOT written to “help” the consumer. Pro Stores is MAKING profit for services that are NOT used. This coming from the BAIT: 30-free trial w/ NO OPTION to cancel online. The consumer MUST call in to deactivate the account. Hence, a clever way to gain says from individuals that are internet users (don’t like to use the phone like myself and would rather do this online).

From my own experience, this is a first time I have encountered a company that does NOT provide the option to close an account online. You can open an account online, but cannot close it online; not too sensible, but is it? The company does this to gain revenue; makes sense right?… When I asked a Supervisor at Pro Stores why they do not offer consumers the option to close an account online. His response, “corporate removed this option as users were accidentally deactivating their accounts… If that statement were true, wouldn’t ALL companies, especially Microsoft, eliminate this option from their websites as well? Have yet to see that being done.

IN CLOSING: This company is making money the wrong way. Offer your clients a good service, but match it by a solid Customer Support Center… The inability to refund money when a service is never used is ridiculous. Top that with making it difficult to cancel the account… Sure, it is my mistake for forgetting to make that call… But Pro Stores, shame on you for getting rich the unethical way!